Customers
Built for teams that answer real customers
We are at launch. Rather than borrow logos, here is what an early team can hold us to — and who gets the most out of CYBIX today.
How we build it
Support software usually optimises for tickets closed. We would rather optimise for the customer on the other end — and for the team answering them.
People own the outcome
BIX drafts, answers and resolves the routine. Your team decides what a good answer looks like, and keeps the calls that need judgement.
It says when it doesn’t know
BIX answers from your own content and nothing else. When the answer isn’t there, it says so and brings in a teammate rather than guessing.
Measured by resolutions
Success is a customer who got helped, not a ticket that disappeared. You pay when BIX actually resolves the conversation.
What early customers can hold us to
You talk to the people who build it
Early customers get the team, not a queue. What you run into this week shapes what ships next week.
Your content stays yours
BIX answers from what you give it — your site, your documents — and that knowledge base is yours to edit, export or delete at any time.
Honest numbers from day one
Your reports count your own conversations and resolutions. We do not show you a metric we cannot compute from your data.
Leave whenever you want
Export your conversations and knowledge, disconnect your channels, done. No exit call required.
A good fit today
- Webshops answering the same delivery and returns questions every day
- Agencies running support for their own clients, white-labelled
- SaaS teams that want the first reply handled while they sleep
- Any team moving off Intercom, Zendesk or Freshdesk with their history
When our first customers are ready to be named, they will appear here — with their own words and their permission. Until then, the 14-day trial is the honest demo.
Ready for customer service
that feels effortless?
Give your team faster, more personal support with a helpdesk and AI Agent that work as one.
Free 14-day trial · Cancel anytime · No credit card required
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