Get BIX and CYBIX for a single, fully integrated customer service platform
Simple monthly pricing — 14 days free, cancel anytime.
weroBancontactOur BIX AI Agent + CYBIX plans
Essential
Includes BIX AI Agent
Customer support for individuals, startups, and small businesses.
€19 per seat/mo
Key features include
- BIX for service, sales & ecommerce
- Messenger
- Shared Inbox
- Tickets
- Help Center
- Pre-built reports
Advanced
Includes BIX AI Agent
Powerful automation tools and AI features for growing support teams.
€65 per seat/mo
Every Essential feature, plus
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Custom reports
- Multilingual Help Center
- Social channels
Expert
Includes BIX AI Agent
Collaboration, security, and multibrand features for large support teams.
€99 per seat/mo
Every Advanced feature, plus
- SSO & identity management
- HIPAA support
- Multibrand Messenger
- Workload management
- SLAs & advanced routing
- 99.9% uptime SLA
Already have a helpdesk?
BIX AI Agent
Use BIX with your current helpdesk including Salesforce and more.
No seats required
Features include
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Resolves in 45+ languages
- Only pay for resolved conversations
Compare every feature
| Every feature, per plan | Essential€19/seat/mo | Advanced€65/seat/mo | Expert€99/seat/mo |
|---|---|---|---|
| Limits | |||
| Seats | 10 | Unlimited | Unlimited |
| Messenger widgets | 3 | 25 | Unlimited |
| Knowledge pages | 2,000 | Unlimited | Unlimited |
| AI replies per month | 2,000 | Unlimited | Unlimited |
| Conversations | |||
| Shared inbox | |||
| Tickets & priorities | |||
| Multiple team inboxes | |||
| Saved replies (macros) | |||
| Conversation tags | |||
| File sharing | |||
| AI | |||
| BIX AI Agent | |||
| AI Copilot for agents | |||
| Bring your own model key | |||
| Self-improving knowledge | |||
| Channels | |||
| Live chat messenger | |||
| Telegram | |||
| Email inboxes | |||
| Voice & video calls | |||
| Zendesk & Salesforce sync | |||
| Widget | |||
| Custom branding & colors | |||
| Hide “Powered by” line | |||
| Multibrand messenger | |||
| Team & workflow | |||
| Teams, roles & mentions | |||
| Workflows automation | |||
| Outbound campaigns | |||
| Work scheduler | |||
| Workload management | |||
| SLA routing & urgent lane | |||
| Data & reporting | |||
| Basic reports | |||
| Advanced reports | |||
| Automatic translation | |||
| Data export & API access | |||
| Webhooks | |||
| Business & security | |||
| Sub-workspaces | |||
| White label | |||
| Audit log | |||
| SSO & identity management | |||
| HIPAA mode | |||
| Priority support | |||
Add-ons
Included in your free trial. Add or remove anytime.
ProIncludes Operator
Advanced AI features to analyze performance, monitor quality, and improve BIX, plus Operator, an agent for your customer operations.
From $59 /mo
Copilot
Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo.
$19 per agent/mo
Proactive Support Plus
Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder.
$59 /mo
Get an estimate
based on your needs
Find the right plan for your team
Get an estimated cost for CYBIX’s AI-first customer service platform, based on your team size and the channels you use.
See the ROI impact BIX could have on your business
Estimate how much time and money BIX could save your team, based on your current and future support volume.
Startups get 93% off
Get a direct line to your customers with best-in-class support.
FAQs
CYBIX pricing has two components:
- Seats: You pay per teammate based on your plan (Essential, Advanced, Expert)
- BIX included: the AI Agent is part of every plan — no per-conversation or per-outcome fees
All plans include access to CYBIX and BIX AI Agent. Want a tailored estimate? Use the pricing calculator.
Ready for customer service
that feels effortless?
Give your team faster, more personal support with a helpdesk and AI Agent that work as one.
Free 14-day trial · Cancel anytime · No credit card required
Migrate from Zendesk or Freshdesk with our free import tools — conversations, articles, and macros included.